Frequently Asked Questions

Our most frequently asked questions

Are you a manufacturer or trading company?

We are manufacturer of self-heating products. We own our factory and have a professional trading team.

Are samples free of charge?

We will charge a sample fee. If you establish long-term cooperation with us, we will refund the sample cost in your next order payment.

What is your IPR policy?

We are always implementing strict to protect our customers’ IPR such as design, logo, artwork, tooling, samples like ourselves.

What's the MOQ?

Flexiable MOQ is acceptable.Different products have different minimum order quantities. For self-heating warm patches, orders can start from one piece if goods are in stock. If out of stock, the minimum order quantity will be determined based on customized specifications and other relevant factors.

CanIput my design logo on the products?

Sure, please advise your logo in advance.

CanIdo customized design?

Yes, we provide custom made service. OEM and ODM are welcomed,offer customized design/logo/size/color/package etc.

What's your sample policy and lead time?

You can provide us your design artwork and specific fabric requirements. Or pictures of styles then we can make samples to you first.
Sample fee: According to the design and materials used. 
Sample time: 7 working days.
The sample fee is refundable when bulk order. It takes around one week for sample making once all details confirmed.

What's the bulk leadtime?

 It takes 15-35 days after all details confirmed.

Worried about our product quality?

We will QC every batch of material to make sure they meet the International Quality Standard before bulk production.
We will make sure every details of bulk production same as pre-production sample.
We understand quality is the key factor affects your margin, that is why we conduct 100% QC inspection involved in the 
whole process of every single item from raw material, workmanship, completed product, packaging, in order to reduce any unnecessary extra cost.

What's your payment terms?

Our payment terms are Paypal, Ipaylinks, Alipay, XTransfer and T/T. 

How about the delivery?

This is a problem concerns quite a few customers. As to small packages, we recommend the fastest express by DHL/UPS/FEDEX, etc. For bulk order, seaway will be a cost effective choice when it is not urgent.

What is the shipping cost?

The shipping cost depends on the different shipping ways and the final weights. Please contact us our international sales to provide us your styles and quantity, and then a rough price will be offered for your reference.

What's the production lead time?

Usually, sampling need about 5-7 working days and 20-25 working days for bulk production.

If there is any defective items of bulk order, how to process?

We are responsible for our product quality.If you found some items are unqualified, please contact our sales team then provide us the clear pictures or video about problems. 
We will check and provide solution in 3 working days. We will redo some goods to you or deduct the corresponding payment from the next order. 
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